Trends and learning solutions that transform companies into future-ready enterprises

Join our Trends event

Sign up to our newsletter

Recent Blog Posts

Keep up to date on the latest learning and development insights and industry trends.

<img loading="lazy" decoding="async" width="1197" height="455" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/CX-blog-image.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/CX-blog-image.png 1197w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/CX-blog-image-300x114.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/CX-blog-image-1024x389.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/CX-blog-image-768x292.png 768w" sizes="(max-width: 1197px) 100vw, 1197px" style="width:100%;height:38.01%;max-width:1197px;" />

Elevating Customer Service to Exceptional Experiences

Read More

<img loading="lazy" decoding="async" width="1568" height="544" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/banner-1568x544.jpg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/banner-1568x544.jpg 1568w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/banner-300x104.jpg 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/banner-1024x355.jpg 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/banner-768x267.jpg 768w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/banner-1536x533.jpg 1536w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/12/banner-2048x711.jpg 2048w" sizes="(max-width: 1568px) 100vw, 1568px" style="width:100%;height:34.71%;max-width:2365px;" />

Biz Group Expands into KSA: A New Era of Learning for Vision 2030

Read More

Top tips on how to win over your toughest customers by improving service skills-min

<img loading="lazy" decoding="async" width="1500" height="750" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Top-tips-on-how-to-win-over-your-toughest-customers-by-improving-service-skills-min.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="Top tips on how to win over your toughest customers by improving service skills-min" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Top-tips-on-how-to-win-over-your-toughest-customers-by-improving-service-skills-min.png 1500w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Top-tips-on-how-to-win-over-your-toughest-customers-by-improving-service-skills-min-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Top-tips-on-how-to-win-over-your-toughest-customers-by-improving-service-skills-min-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Top-tips-on-how-to-win-over-your-toughest-customers-by-improving-service-skills-min-768x384.png 768w" sizes="(max-width: 1500px) 100vw, 1500px" style="width:100%;height:50%;max-width:1500px;" />

Essential Strategies for Winning Over Challenging Customers with Enhanced Service Skills

Read More

From Internal Wellbeing to External Mastery Redefining Service Excellence-min

<img loading="lazy" decoding="async" width="1500" height="750" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/From-Internal-Wellbeing-to-External-Mastery-Redefining-Service-Excellence-min.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="From Internal Wellbeing to External Mastery Redefining Service Excellence-min" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/From-Internal-Wellbeing-to-External-Mastery-Redefining-Service-Excellence-min.png 1500w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/From-Internal-Wellbeing-to-External-Mastery-Redefining-Service-Excellence-min-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/From-Internal-Wellbeing-to-External-Mastery-Redefining-Service-Excellence-min-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/From-Internal-Wellbeing-to-External-Mastery-Redefining-Service-Excellence-min-768x384.png 768w" sizes="(max-width: 1500px) 100vw, 1500px" style="width:100%;height:50%;max-width:1500px;" />

Pioneering Service Excellence in Saudi Arabia: The Journey from Employee Wellbeing to Outstanding Customer Experiences

Read More

What's the difference between customer satisfaction, customer experience, and customer service-min

<img loading="lazy" decoding="async" width="1500" height="750" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Whats-the-difference-between-customer-satisfaction-customer-experience-and-customer-service-min.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="What's the difference between customer satisfaction, customer experience, and customer service-min" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Whats-the-difference-between-customer-satisfaction-customer-experience-and-customer-service-min.png 1500w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Whats-the-difference-between-customer-satisfaction-customer-experience-and-customer-service-min-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Whats-the-difference-between-customer-satisfaction-customer-experience-and-customer-service-min-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/11/Whats-the-difference-between-customer-satisfaction-customer-experience-and-customer-service-min-768x384.png 768w" sizes="(max-width: 1500px) 100vw, 1500px" style="width:100%;height:50%;max-width:1500px;" />

What Distinguishes Customer Satisfaction, Customer Experience, and Customer Service?

Read More

<img loading="lazy" decoding="async" width="1568" height="1045" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/10/tWO75JMM-1568x1045.jpeg" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/10/tWO75JMM-1568x1045.jpeg 1568w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/10/tWO75JMM-300x200.jpeg 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/10/tWO75JMM-1024x683.jpeg 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/10/tWO75JMM-768x512.jpeg 768w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/10/tWO75JMM-1536x1024.jpeg 1536w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/10/tWO75JMM.jpeg 2048w" sizes="(max-width: 1568px) 100vw, 1568px" style="width:100%;height:66.65%;max-width:2048px;" />

Unlocking the Future of Learning: Axonify’s Vision for Saudi Arabian HR and L&D Professionals

Read More

We keep our clients upto date with latest insight and trends through our Trends Breakfast events

Previous

Next

Join our Trends event

Resources

Keep up to date with the latest industry insights

Explore All

<img loading="lazy" decoding="async" width="1568" height="784" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Change-Fatigue-1-1568x784.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Change-Fatigue-1-1568x784.png 1568w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Change-Fatigue-1-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Change-Fatigue-1-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Change-Fatigue-1-768x384.png 768w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Change-Fatigue-1-1536x768.png 1536w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Change-Fatigue-1.png 2000w" sizes="(max-width: 1568px) 100vw, 1568px" style="width:100%;height:50%;max-width:2000px;" />

Engaged but Exhausted – White Paper on Change Fatigue

Download Now

<img loading="lazy" decoding="async" width="1568" height="784" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Banking-1568x784.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Banking-1568x784.png 1568w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Banking-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Banking-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Banking-768x384.png 768w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Banking-1536x768.png 1536w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Banking.png 2000w" sizes="(max-width: 1568px) 100vw, 1568px" style="width:100%;height:50%;max-width:2000px;" />

Get Your Bank Associates Ready for Anything with Right Communications and Training

Download Now

<img loading="lazy" decoding="async" width="1568" height="784" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/State-of-Retail-1568x784.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/State-of-Retail-1568x784.png 1568w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/State-of-Retail-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/State-of-Retail-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/State-of-Retail-768x384.png 768w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/State-of-Retail-1536x768.png 1536w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/State-of-Retail.png 2000w" sizes="(max-width: 1568px) 100vw, 1568px" style="width:100%;height:50%;max-width:2000px;" />

The Deskless Report – Retail Edition

Download Now

<img loading="lazy" decoding="async" width="1568" height="784" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Impact-Players-Framework-1568x784.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Impact-Players-Framework-1568x784.png 1568w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Impact-Players-Framework-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Impact-Players-Framework-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Impact-Players-Framework-768x384.png 768w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Impact-Players-Framework-1536x768.png 1536w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Impact-Players-Framework.png 2000w" sizes="(max-width: 1568px) 100vw, 1568px" style="width:100%;height:50%;max-width:2000px;" />

Impact Players Framework

Download Now

<img loading="lazy" decoding="async" width="1568" height="784" src="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Performance-Management-1568x784.png" class="attachment-post-thumbnail size-post-thumbnail wp-post-image" alt="" srcset="https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Performance-Management-1568x784.png 1568w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Performance-Management-300x150.png 300w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Performance-Management-1024x512.png 1024w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Performance-Management-768x384.png 768w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Performance-Management-1536x768.png 1536w, https://bizgroup.scdwsites.com/wp-content/uploads/2023/06/Performance-Management.png 2000w" sizes="(max-width: 1568px) 100vw, 1568px" style="width:100%;height:50%;max-width:2000px;" />

Managing Performance Handbook

Download Now